In today’s fast digital world, good customer support is really important. At SoftMaji InfoTech, we’ve made our support system easy. Now, we only help through our easy-to-use app. Here’s a simple guide on how to ask for help step by step.
Step 1: Login
Begin by logging into your SoftMaji Web Account through SoftCRM Hub the app. Enter your credentials, and voila! You’re on your way to resolving your concerns same for App As Well.
Step 2: Navigate to the Dashboard
Upon successful login, you’ll find yourself on the app’s dashboard. Look for the toggle bar situated in the upper right corner. It’s that small bar that sits happily on the right side at the top.
Step 3: Access the Support Section
Click on the toggle bar, and you’ll see a menu pop up. Among the various options, find the ‘Support’ section. Click on it to proceed to the next step.
Step 4: Open a Ticket
Within the Support section, you’ll find the option to ‘Open a Ticket.‘ Give it a gentle tap, and you’ll be prompted to provide some essential details.
Step 5: Fill in the Ticket Details
Now comes the important part. You’ll be asked to fill in details such as the subject, department, priority, and the body of the ticket. Take your time here and make sure to articulate your concerns or queries clearly in the ticket body.
Step 6: Submit Your Ticket
Once you’ve poured your thoughts into the ticket, hit the submit button. Your ticket is now on its way to our team, ready to be addressed.
Step 7: Track Your Ticket
After submitting, you’ll receive information about your ticket, including the ticket number, department, submission time, and contact details. This info is gold and will help you keep tabs on your query.
Step 8: Stay Updated
Now, to the exciting part! Through the app, you can easily track the status of your ticket. Feel free to comment and ask for updates. We’re here to make sure you’re in the loop throughout the process.
And there you have it! A simple, no-frills guide on how to raise a support ticket on the SoftCRM Hub. We’re committed to providing efficient and straightforward assistance, and this guide is crafted with our users in mind. Need help? We’re just a ticket away!
